Education
Master of Science, Human Factors and Ergonomics
November 2019
College of Design, University of Minnesota – Twin Cities (GPA: 4.00/4.00)
▪ Advanced Cardiac Physiology / Brain & Emotion / Motion Capture & Movement Analysis / Statistical Data Analysis
Post-Baccalaureate Certificate, Advanced Wearable Products
November 2019
College of Design, University of Minnesota – Twin Cities (GPA: 4.00/4.00)
▪ Human Factors in Design / Functional Clothing Design / Anthropometrics, Sizing, & Fit / Embodied Computing
Specialization Certificate, Interaction Design (Human-Computer Interaction)
May 2017
Coursera (with University of California – San Diego) Massive Open Online Courses (MOOCs)
▪ Human-Centered Design / UX Research & Prototyping / Social Computing / Information Design / Capstone Project
Bachelor of Arts, Psychology
(Minors: Philosophy / Studies in Cinema and Media Culture)
December 2015
College of Liberal Arts, University of Minnesota – Twin Cities Summa cum laude / High Distinction (GPA: 3.96/4.00)
▪ Industrial-Organizational Psychology / Social & Cultural Psychology / Cognitive Psychology / Video Production
Research and Work Experience
User Experience Researcher
August 2019 – Present
Thomson Reuters
Eagan, MN
▪ Design, plan, and conduct moderated usability studies/interviews, online user surveys, or heuristic evaluations for the range of Thomson Reuters’ digital legal research and productivity products undergoing various phases of the design cycle
▪ Document detailed usability study notes and facilitate study observation and debriefing sessions with product stakeholders
▪ Analyze qualitative and quantitative research data to identify user needs and usability issues, relate the findings to research goals, and communicate the results and recommendations with product stakeholders to advocate for UI improvements
▪ Create comprehensive research reports and deliverables, including study highlight videos (with Adobe Premiere Pro)
▪ Recruit participants via email communications, or collaborate with UX Program Coordinator and/or external vendors for timely recruitment, as well as update/maintain the team’s Participant CRM database for future recruitment efforts
▪ Represent the Legal UX Research Team’s ResearchOps efforts to operationalize and streamline overall research processes
Graduate Research Assistant
August 2017 – August 2019
Wearable Technology Lab, University of Minnesota – Twin Cities
St. Paul, MN
▪ Investigated optimal sensor-garment integration and machine-learning-based body movement recognition methods using textile-friendly stretch sensors, for the development of ergonomic wearable systems (including mobility-assistive soft exoskeletons), through subject recruitment, data collection and analysis, and garment prototyping
▪ Designed, constructed, and user-tested active compression garment prototypes utilizing nickel-titanium (Nitinol) SMA coils, developed for haptic communications and for deep pressure therapy treatment of anxiety and autism spectrum disorders
Medical Scribe (Contractor)
May 2016 – February 2017
Elite Medical Scribes / under contract to Emergency Department @ Regions Hospital
St. Paul, MN
▪ Documented detailed, objective, and accurate medical encounter notes by accompanying emergency room physicians during patient encounters and the overall medical decision-making processes in a fast-paced, high-pressure environment
▪ Operated Epic electronic health record (EHR) software to enter patient medical complaints, medical history, lab/imaging results, as well as information regarding medical procedures and decisions as dictated by physicians
▪ Created and filed proper admission or discharge diagnoses as well as follow-up care instructions as dictated by physicians, while managing patient health records in compliance with HIPAA
Research Assistant (Volunteer)
January 2016 – January 2017
Vision & Imaging Lab, University of Minnesota – Twin Cities
Minneapolis, MN
▪ Collected electroencephalography (EEG) from human subjects undergoing altered visual experience via virtual reality (VR)
▪ Built and managed a Bootstrap-based website for the laboratory, demonstrating HTML, CSS, and JavaScript skills
Multimedia Production Assistant
May 2015 – September 2015
Office of E-Learning Services, University of Minnesota School of Public Health
Minneapolis, MN
▪ Produced optimal-quality online lecture content for various graduate-level courses in the School of Public Health, by editing raw audiovisual recordings, transcribing audio, and adding closed captioning, using Adobe Audition and Adobe Captivate
Undergraduate Research Assistant
January 2015 – May 2015
FamiLee Lab, University of Minnesota – Twin Cities
Minneapolis, MN
▪ Coded interview data for a study on Asian-American parenting, and resolved inter-rater discrepancies in team discussions
Quartermaster
(Mandatory Military Service / Discharge Rank: Sergeant)
July 2012 – April 2014
Republic of Korea Auxiliary Police
Daegu, South Korea
▪ Managed supplies and facilities in a security patrol unit, while conducting related administrative/regulatory clerical work
Areas of Expertise
UX/UI Design: InVision, Sketch, UserZoom, Optimal Workshop
eCommerce/Web: WordPress, Drupal, SquareSpace, HTML, CSS
Microsoft: Word, PowerPoint, Excel, Outlook, SharePoint, Teams
Adobe: Premiere Pro, Photoshop, Dreamweaver, Captivate
Participant Recruitment & Interview/Survey Administration
Data Analysis & Visualization: R, SPSS, MATLAB
Wearable Medical Device Design & User Validation
Teamwork & Collaboration in Agile and Waterfall
Written & Verbal Communications
Creative Problem Solving & Critical Thinking
Awards and Recognition
Juried Design Exhibition Award (Functionality), International Symposium on Wearable Computers (ISWC) / October 2018
1st place, Student Design Competition (Advanced Textiles), Industrial Fabrics Association International (IFAI) / July 2018
Vice President, University of Minnesota Student Chapter, Human Factors & Ergonomics Society (HFES) / 2018 – 2019
Phi Beta Kappa (ΦBK) Membership / Since 2015
Dean’s List, University of Minnesota College of Liberal Arts / Fall 2010, Spring 2011, Spring 2012, & Fall 2014
Email
Leex5202@umn.edu
Phone
+1(612)298-1531